At , your complete satisfaction with every order is our priority. If your purchase doesn’t meet your expectations, please review our detailed guidelines below to understand the return process, eligibility, and support options.
You may initiate a return request for any regularly priced items within 30 calendar days from the date your order is marked “delivered” (as confirmed in your shipping notification email). This period applies to all core offerings, and we cannot process refund requests for items returned after this window—including clearance or final sale selections.
To qualify for a refund, items must meet the following standards to ensure quality for future customers:
- Completely unused, unworn, and unaltered—free from any signs of use, wear, or damage;
- All original tags, labels, and attachments intact and unremoved;
- Returned in the original packaging (if applicable, as specified at the time of purchase).
Certain items are non-returnable due to hygiene and quality standards, including those explicitly marked “Final Sale” or “Non-Returnable” on the product page. These exclusions are clearly highlighted to avoid confusion during checkout.
We do not offer direct exchanges for different specifications (e.g., size, fit). If you require an alternative option, we recommend placing a new order for your desired item (to secure inventory availability) and initiating a return for the original purchase to receive a refund.
In cases where items are confirmed defective, damaged, or incorrectly fulfilled (e.g., wrong item shipped), our team may offer a complimentary replacement (if the correct item is in stock) or a full refund at our discretion, following verification of the issue.
- Due to our error: We cover 100% of return shipping costs for returns resulting from defective items, incorrect fulfillment, or shipping errors (e.g., wrong size, mismatched order). For U.S. and Canadian orders, we will provide a prepaid return label (via USPS or Canada Post, where available) to simplify the process.
- Change of mind or personal reasons: You are responsible for all return shipping fees if the return is due to personal preference (e.g., change of mind, incorrect personal selection). Original shipping costs for your order are non-refundable unless the return is directly caused by our error (e.g., defective items, shipping mistakes).
Do not ship items back without prior approval—unauthorized returns will not be processed.
To start a return, please email our support team at
[email protected] with the following details:
- Your full order number;
- Specific information about the item(s) being returned (e.g., style number, size, and any relevant details);
- A clear, detailed reason for the return (e.g., “defective component,” “incorrect item received,” “change of preference”).
If returning a defective or damaged item, include high-resolution photos of the issue (e.g., close-ups of defects, damage, or errors) to expedite the review process. Our team will respond within 24 business hours to confirm eligibility and provide step-by-step shipping instructions.
Once we receive and inspect your returned items (verifying they meet our eligibility criteria), we will send you an email notification with the outcome. Approved refunds are processed to your original payment method (e.g., credit card, debit card, or other checkout options) within 5–10 business days.
Please note: Your bank or card issuer may require an additional 3–5 business days to post the refund to your account. This processing time is determined by your financial institution and is outside of our control.
If you have not received your refund after the 5–10 business day processing window:
- First, check with your bank or card issuer—refunds may appear as “Refund” in your transaction history or pending transactions.
- If the refund is still unaccounted for after verifying with your financial institution, contact our support team at [email protected] for further assistance, including a status update on your refund.
For orders shipped to Canada, any import duties, taxes, or customs fees assessed by the Canada Border Services Agency (CBSA) or the shipping carrier are non-refundable by . These fees are imposed directly by Canadian authorities and are the sole responsibility of the recipient.
When an eligible Canadian order is returned, we will refund the order’s purchase price (and original shipping fees only if required by Canadian law and the return is due to our error, such as defective items or shipping mistakes). Import duties, taxes, and customs fees paid upon delivery are not included in the refund amount.
For any return or refund inquiries, please reach out to our support team at
[email protected]—we are committed to assisting you promptly and resolving any issues.
