We’re committed to providing reliable shipping services for all orders, with clear guidelines to help you navigate delivery timelines, locations, and support.
We currently deliver to all valid residential and commercial addresses across the United States (including Alaska and Hawaii) and Canada. Unfortunately, we do not offer international shipping to regions outside these two countries at this time.
For orders shipping to Canada: International import regulations apply, including potential duties, taxes, and customs requirements. These are determined by Canadian authorities, and full details can be found in our dedicated Duties & Taxes section.
All orders are typically processed within 1–3 business days after payment is confirmed. Key processing notes:
- No orders are processed, shipped, or delivered on weekends or major public holidays observed in the U.S. or Canada (e.g., Thanksgiving, Christmas, Canada Day). These dates are excluded from processing timelines.
- Canadian orders may require an additional 1–2 business days of processing. This extra time ensures we can verify shipping details, prepare mandatory customs documentation, and ensure full compliance with Canadian import regulations—critical steps to avoid delays at the border.
Delivery windows begin once your order is dispatched from our fulfillment center:
- U.S. Standard Shipping: Most orders arrive within 5–10 business days. For remote U.S. locations (e.g., rural areas of Alaska), delivery may be extended by 2–3 days due to geographic accessibility.
- Canadian Shipping: Delivery timelines vary by province, ranging from 10–25 business days after dispatch. This window accounts for cross-border transit and customs clearance processes, which can vary based on regional requirements and processing volumes.
- U.S. Orders: We primarily partner with USPS for domestic deliveries, leveraging their extensive network to ensure reliable service for both lightweight and standard-weight packages.
- Canadian Orders: Most shipments are handled by USPS International, with final-mile delivery completed by Canada Post. We may adjust the carrier based on package weight, destination province, or requested delivery speed to optimize efficiency.
A unique tracking number will be emailed to you as soon as your order ships. For Canadian shipments, tracking updates may temporarily pause once the package reaches Canadian customs—for the latest status, we recommend using Canada Post’s online tracking portal.
After your order is dispatched, you’ll receive a shipping confirmation email containing your tracking number and a direct link to monitor progress:
- U.S. Orders: Tracking information updates in real time, allowing you to follow your package’s entire journey from our fulfillment center to your doorstep.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to populate. Once the package departs the U.S., updates may become less frequent due to customs processing. For the most accurate status, we encourage checking Canada Post’s website directly.
If your package is significantly delayed or marked “delivered” but not received, follow these steps:
- Inquire with household members, neighbors, or building management to check if the package was left at an alternate location (e.g., front porch, mailroom).
- Contact USPS directly using your tracking number to request delivery confirmation or investigate the package’s status.
- Allow an additional 5–7 business days beyond the estimated delivery date. Customs clearance and international transit delays are common for cross-border shipments, and these extra days help account for unforeseen hold-ups.
- Check with Canada Post or the Canada Border Services Agency (CBSA) using your tracking number—packages may be held for unpaid duties, taxes, or missing documentation.
- Confirm with neighbors, local post offices, or building management for any missed deliveries.
If your package remains unlocatable after taking the above steps:
- For U.S. orders: Contact us within 7 days of the marked “delivered” date.
- For Canadian orders: Contact us within 14 days of the marked “delivered” date (to accommodate extended customs and transit timelines).
Reach out to our support team at
[email protected] with your order number and tracking number. Our team will collaborate with the shipping carrier to investigate the issue—including initiating a package trace if necessary—and provide regular updates until your order’s status is resolved.
